Our stakeholders

Every year as part of our commitment to stakeholder engagement, we gather the views of stakeholders about our performance through surveys, interviews and focus groups.

This is done as a combination of normal everyday activity with occasional one-off pieces of research especially for the social accounts. In either case the intention is that we learn from the feedback and apply the lessons to the daily work of Traidcraft.

Cycle of stakeholder surveys

The table below sets out our planned cycle of formal stakeholder engagement via surveys.

Stakeholder	Cycle	Date Last Surveyed	Date when will be surveyed next
Staff	Annually	2008	2009
Producers/Beneficiaries/Institutional Donors	Annually on a regional basis - Africa - India - S.E Asia - South America	2008	2009 2010 2011
Fair Traders	Every two years	2008	2010
Public Donors	Every 3 years	2007	2010
Speakers	Every 4 years		2009
Campaigners	Every 4 years		2010
Shareholders	Every 5 years	2005	2010
UK Suppliers	Every 5 years		2010
Mail Order Customers	Every 3 years		2009
Retail Customers	Every 3 years		2009
Wholesalers	Every 5 years		2010
Licensees	Every 5 years		2010

The next major strategic review will take place in 2010 when we shall set our strategy for the period 2010 to 2015.

Numbers of supporters and their relationship with Traidcraft

To achieve our mission of fighting poverty through trade many Traidcraft activities depend on our supporter network. We aim to deepen our relationship with supporters by encouraging them to engage with several areas of our work.

Click here to read information about the numbers of supporters and their relationship with Traidcraft.

Detail about specific stakeholders

Developing world suppliers
We have conducted 15 of these evaluations over 2007-2008 across South and South East Asian based suppliers. In addition, suppliers backed up their assessments of Traidcraft with additional context comments against each standard or general comments about Traidcraft.

Read the views of our developing world suppliers.
Traidcraft Exchange partners and clients
Traidcraft Exchange works in a number of key project areas and we have gained feedback from our partners and clients in each of these areas.

Staff
Staff are one of the most important resources we have in achieving our mission of fighting poverty through trade. We therefore closely monitor our staff's wellbeing, development and views.

Read more about our staff.
Fair Traders
In 2008 Traidcraft conducted a survey of our Fair Traders.

Read the results of our Fair Trader survey.
Customers
We monitor a number of areas to ensure that we are offering a good level of service to our customers.

Read more about our service to customers.
Young people
Traidcraft is targeting 16-24 year olds in our five-year strategy with the aim of developing relationships with those that will eventually become our core supporters.

Read the views of the young people involved with Traidcraft.
Speakers
Our speakers give talks to raise awareness and understanding of fair trade and Traidcraft's work.

Find out Traidcraft's Speakers' views.
Campaigners
This year, we conducted a survey of some of our campaigners asking about their involvement in Traidcraft’s campaigns.

Read the results of our survey of campaigners.
Public donors
Individuals supporting our charity are a key way in which we raise funds.

Read about how our public donors view us.
Institutional donors
Raising funding from institutional sources (government institutions, charities, charitable trusts) is also vitally important for Traidcraft Exchange.

See the views of our institutional funders.
Shareholders
As a publicly owned company we need to demonstrate that we manage our business responsibly and be accountable to our shareholders.

Find out more about our shareholders' views.