Information about trade terms and how independent retailers can set up a trade account.
Find out about our range, how to apply for an account, and how we can help you to sell our products.
About retail accounts
Retail accounts are intended for those with shop premises and are generally independent high street outlets selling directly to the consumer.
If you are selling on a stall, through a basket or bag scheme, through a website, through the catalogue or on a market stall, please visit Traidcraft's Fair Trader area for details on applying for a Fair Trader account.
If you are a wholesaler, part of a nationwide chain, or in general are able to buy in full pallet quantities, please visit our wholesale pages.
Information about trade terms and about how independent retailers can set up a trade account with us.
If you would like to talk to a member of the retail team, please call 0191 497 3999. To email us your questions or request a retail information pack in the post, please fill in our enquiry form.
For existing customers - if you have any unwanted Traidcraft items or are desperate to find that elusive product that is out of stock, use our swap shop.
Copies of the Itemised order form (in Excel and Word formats) and the Discrepancy & Returns Form are available here.
Provided you use the correct code you’ll be able to select whether you want to order a single item OR if you’d prefer to order in bulk case sizes, please use the correct new codes shown.