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Questions from retailers: buying from Traidcraft

Questions about pricing, delivery, special offers and resources.

What discount can I expect as a trade customer?

We offer retailers between 20-30% discounts on our mail order catalogue prices. Discounts vary from product to product, and preferential pricelists are available for higher-spending customers. Click here to download the current retail bronze pricelist or fill in our online enquiry form to request a retail information pack in the post.

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What are the delivery charges?

We charge £15.00 per order for carriage. However, delivery is free if your order is worth over £150 (at trade price ex-VAT).
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Do you deliver overseas?

Unfortunately it is currently impractical for us to consider delivering to addresses outside the UK, for logistical reasons. This includes the Channel Islands and the Republic of Ireland.

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How long will it take to receive my order?

Delivery will normally be within 4-5 working days, although this can vary according to the time of year. If you require urgent delivery this is normally possible, although you will be charged the surplus cost of delivery.
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Do prices include VAT?

Trade prices do not include VAT.

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What are the terms and conditions?

Full terms and conditions can be dowloaded here.

The main terms and conditions of the retail account are also outlined on our Open an Account web page and a list of terms and conditions are included when you request our introduction pack in the post.

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Can I get product images?

Product images and Traidcraft logos are available in electronic format to trade customers, should you require them.
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Where can I get advice about which products are the best sellers?

Click here to see an up to date list of our current best sellers in the food range. As our handicrafts range changes every season, non-food best seller lists are only available on demand. If you would like tailored advice about which products to buy, contact us or fill in our online enquiry form.

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How do I apply for a retailer account?

To open a retail account with us you need to fill in a short application form and attach you first order to it. You can either apply online or request an introduction pack in the post from by filling in our online enquiry form.
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Do you still have products available from previous seasons?

Stock of craft products that has not sold out by the time a new catalogue range is launched generally remains available for some time afterwards.

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How do I order a catalogue / pricelist?

Click here to download the current retail bronze pricelist.

If you would like an application pack in the post (which contains a catalogue and trade pricelist) please fill in our online enquiry form. You can also view our full range of products on our web store.

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Can I order through Traidcraft's web shop?

Yes , but not until your account is set up. Your first order must be submitted at the same time as your application form, through this website rather than through the web shop, but once we have set up a retail account for you, we will send instructions for shopping through the webshop. Click here to open an account and place your first order online.

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Why are some promotions only advertised on the webstore or via email?

Where possible we will try to notify you of all offers by post, as we are aware that not all of our customers are au fait with using the internet.

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