What discount can I expect as a trade customer?
More »What are the delivery charges?
We charge £15.00 per order for carriage. However, delivery is free if your order is worth over £150 (at trade price ex-VAT).
More »Do you deliver overseas?
Unfortunately it is currently impractical for us to consider delivering to addresses outside the UK, for logistical reasons. This includes the Channel Islands and the Republic of Ireland.
More »How long will it take to receive my order?
Delivery will normally be within 4-5 working days, although this can vary according to the time of year. If you require urgent delivery this is normally possible, although you will be charged the surplus cost of delivery.
More »Do prices include VAT?
Trade prices do not include VAT.
More »What are the terms and conditions?
More »Can I get product images?
Product images and Traidcraft logos are available in electronic format to trade customers, should you require them.
More »Where can I get advice about which products are the best sellers?
More »How do I apply for a retailer account?
More »Do you still have products available from previous seasons?
Stock of craft products that has not sold out by the time a new catalogue range is launched generally remains available for some time afterwards.
More »How do I order a catalogue / pricelist?
More »Can I order through Traidcraft's web shop?
Yes , but not until your account is set up. Your first order must be submitted at the same time as your application form, through this website rather than through the web shop, but once we have set up a retail account for you, we will send instructions for shopping through the webshop. Click here to open an account and place your first order online.
More »Why are some promotions only advertised on the webstore or via email?
Where possible we will try to notify you of all offers by post, as we are aware that not all of our customers are au fait with using the internet.
More »
