Questions from retailers: buying from Traidcraft
Questions about pricing, delivery, special offers and resources.
What discount can I expect as a trade customer?
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We offer retailers between 20-30% discounts on our mail order catalogue prices. Discounts vary from product to product, and preferential pricelists are available for higher-spending customers.
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More »What are the delivery charges?
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We charge £15.00 per order for carriage. However, delivery is free if your order is worth over £150 (at trade price ex-VAT).
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More »Do you deliver overseas?
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Unfortunately it is currently impractical for us to consider delivering to addresses outside the UK, for logistical reasons. This includes the Channel Islands and the Republic of Ireland.
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More »How long will it take to receive my order?
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Delivery will normally be within 4-5 working days, although this can vary according to the time of year. If you require urgent delivery this is normally possible, although you will be charged the surplus cost of delivery.
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More »Do prices include VAT?
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Trade prices do not include VAT.
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More »What are the terms and conditions?
More »Can I get product images?
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Product images and Traidcraft logos are available in electronic format to trade customers, should you require them.
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More »Are all of Traidcraft’s products fair trade?
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The majority of our products are fair trade. We do carry a limited range of UK-sourced products because we need a mix of products in our range at different prices to compete in the market place.
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More »How do I apply for a retailer account?
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Request an introduction pack from our sign up page. This pack contains everything you need to apply for a retailer account.
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More »Do you still have products available from previous seasons?
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Stock of craft products that has not sold out by the time a new catalogue range is launched generally remains available for some time afterwards.
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More »How do I order a catalogue / pricelist?
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If you are a current retail customer, and you have mislaid or not yet received your catalogue/pricelist, please fill in our online form and we will send you a new one. If you are not already a Traidcraft retail customer, please sign up to receive an application pack (which contains a catalogue and pricelist).
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More »Can I order over the internet?
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Yes. Once we have set up a retailer account for you, we will send you a letter to notify you of your account number. You can then use this to register your account on Traidcraft's webstore.
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More »Why are some promotions only advertised on the webstore or via email?
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Where possible we will try to notify you of all offers by post, as we are aware that not all of our customers are au fait with using the internet.
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