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Retail Account

Information about trade terms and about how independent retailers can set up a trade account with us.

If you have shop premises, why not open a Retail Account to buy fair trade products at wholesale prices and have them delivered to your door. To help you get started we'll even give you free carriage on your first order.

Open a Retail Account:

- Fill in the form below and return it to us with your first order (we cannot set up trade accounts without an order) OR..

- Call us to set up over the phone on 0191 4973999 (please have your order ready) OR..

- Request a retail application pack in the post.

Questions? Call the retail team on 0191 4973999 or email

Online applications

Step 1. Once you know what you would like to order, download the order form here. Save it to your computer, complete the form and save it again. Or, if you prefer to work from your own spreadsheet instead of using our order form, that's not a problem.

If you do not have a catalogue, you may wish to browse our web shop to help you compile your first order, but please note that you cannot set up a retail account OR place your first order as a retail customer through the web shop so you will need to write down the product codes and come back to this page to finish off* browse the Traidcraft online shop. Why not add some free promotional items on to your order? View the resources section on the online shop or click here to see the list of what's available. Don't forget that carriage is free on your first order.

Step 2. Once you have filled in your order form, fill in the Retail Account application form below, being sure not to miss any fields marked with a * as mandatory.

Step 3. Attach your completed order form (which should be already filled in and saved to your computer) when instructed at the end of the application form and press "submit".

*Once your account is set up and your first order placed, we will send you instructions for logging in to the web shop and shopping online as an existing retail customer. The web shop is a quick and easy way for account holders to order and it will automatically show you your discounted prices and delivery charges and give you the option to charge to your account and receive an invoice for any orders.

Creditsafe ImageWe reserve the right to carry out credit checks or follow up business references.