Effective and professional business services require:
Technical Skills
Clients expect business service providers to have up to date knowledge and skills in the service they are offering – if you are a researcher you must be able to produce a report that meets the clients needs; if you are an expert in pest control you must be able to identify pests and recommend appropriate action.
Traidcraft's Market Access Centre and its associates offer technical training in key business skills including business strategy and planning, marketing, product development, production, quality management and finance.
Service Delivery Mechanisms
Service providers work with clients in a variety of ways including:
- training (workshops or on-the-job, face-to-face or online)
- consulting/mentoring (one-to-one or in groups)
- information provision
Business owners and employees are very busy so it's important that training sessions are as accomplished as possible. Our Training of Trainers workshops enable service providers to develop successful programmes for adult learners.
Assisting businesses to grow requires highly skilled counsellors. Our Business Consulting workshops and toolkit enable service providers to work effectively with clients to understand their own needs, develop action plans and better access external services where appropriate.
Effective Service Provision
Successful service providers need more than a good understanding of the challenges faced by businesses. Our Effective Service Provision workshop equips support organisations with the tools necessary to identify potential clients, understand their needs and make their service offer professional, relevant, marketable and sustainable.
