Privacy Policy

Your privacy, and the privacy of all Traidcraft (‘Site’) users, is very important to us. In accordance with Traidcraft’s Data Protection policy, we have adopted the following privacy policy for this site. Our policy is based on the principles of notice, choice, access and security in the collection and use of all information regarding our users and their activities at our Site. Please review this policy each time you use the Site as it is subject to change at any time by Traidcraft without notice to you.


This policy tells you, among other things, what information we gather from you, how we may use or disclose that information, and our efforts to protect it. Please read this policy carefully, and feel free to contact us if you have any questions regarding its contents. By using this Site, you consent to the collection and use of this information by Traidcraft and to the Traidcraft privacy policy.


In connection with your use of our Site, we may ask for and collect certain information from and about you in different ways.

For example, the forms on this site only ask for the information we need to handle your request. Sometimes we include other information to help us to improve our service to you or to tell other people about Traidcraft's work. We never make these fields mandatory.

We will always ask you if we intend at any time to pass your details on to other people and always allow you to opt out. We never pass this information on to outside agencies without your permission.


Our Site makes use of cookies when a visitor's Internet browser is set up to accept them. Cookies are small data files that our Site sends to your browser for storage on your computer's hard drive. We use cookies to identify members, track activity at our Site, and better serve your needs and interests.

For more information on the types of cookies collected, please visit our cookies section.

This site uses Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.

If you do not want us to use cookies, you can turn them off. Visit Microsoft's cookies information page to find out how to do this.


Any personal information you have provided us may be shared with our linked charity Traidcraft Exchange, subject to the parameters outlined below in the ‘Disclosure of Information’ and ‘Choice’ sections. This information may be combined with other personally identifiable information available from our records and other sources. This information will be used to make our future marketing efforts more efficient. If you prefer that we do not share your name and address with our linked charity, please opt out where prompted.


We may provide your personally identifying information, and information about your activities and preferences, to other companies wishing to contact you about products or services, but only to those that we believe impose reasonable safeguards on the privacy of your information. We may provide other companies with collective profiles of our user groups and their activities and preferences. Such collective profiles may also be disclosed in describing our Site and services to prospective partners, advertisers and other third parties, and for other lawful purposes.

Finally, we may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others' rights or to prevent harm.


You may choose to restrict our use of your information to maintaining your account on the Site, or prohibit our disclosure of your information to others, by contacting us and directing us to impose such limits. For example, if requested, we will not provide your information to any third parties, regardless of the steps they may take to protect such information. If you do not wish us to provide your information to third parties, or otherwise wish us to restrict the use or disclosure of your information, please contact us via email.

In addition, we will not send unsolicited mailings (including catalogues) or email messages to users of our Site who indicate that they do not wish to receive such catalogues or messages. If you do not wish to receive unsolicited mailings or email messages from us, please contact us by email.   


We use industry-standard encryption methods to transmit any personal information submitted by your computer across the Internet,

 Inspired to confirm encryption

After you have finished using our Site, you should exit your browser so no unauthorized persons can use our Site with any information you may have submitted. Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our Site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information

Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

We are not responsible for the content of any websites that we link to.


Information which you submit via this Site is sent to a computer which may be located outside the European Economic Area. This is necessary in order to process the information and to send you the information you have requested and process your order as efficiently as possible. Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations.


You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. As mentioned above, you have a right to request that we cease to use your personal information for direct marketing purposes. Please e-mail any questions, concerns or comments you have about these policies to or write to us at:

Customer Services
Traidcraft Plc
Tyne and Wear
NE11 0NE